Night Audit & Guest Experience Specialist

Home2 Suites by Hilton; City of Poughkeepsie (NY); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO with immediate accrual

Health Insurance

Dental Insurance

Vision Insurance

401(k) with immediate match

Hotel Discounts Worldwide

Basic Life/AD&D and Supplemental Life

Descripción de la vacante

Home2 Suites by Hilton in City of Poughkeepsie, NY is seeking a Night Auditor to manage overnight guest services, reconcile daily revenues, and handle check-ins/check-outs. You will assist with kiosk operations, market sales, and guest inquiries, working independently yet staying aligned with hotel standards.

The role requires a friendly, proactive approach, strong attention to cash handling, and basic MS Office skills.

Formación

• Front desk operations and guest services knowledge.
• English proficiency in speaking, reading and writing.
• Able to work independently and as part of a team.
• Proficient computer skills including MS Office and cash handling.
• Ability to handle confidential guest information with integrity.

Responsabilidades

• Greet guests and check them in/out with professionalism.
• Register guests, verify reservations, and process payments.
• Answer calls and route messages accurately.
• Promote the brand loyalty program and acknowledge members.
• Anticipate guest needs and respond promptly and courteously.
• Maintain cash drawer contents and related records.
• Process market and retail transactions for guests.
• Assist with mail and guest information at the front desk.
• Keep market inventory stocked and tidy.
• Handle confidential information with a high degree of integrity.

Conocimientos

Front desk operations

Customer service

Cash handling

MS Office

Educación

High School graduate or GED

Herramientas

MS Office

POS systems

Descripción del empleo

Home2 Suites by Hilton in City of Poughkeepsie, NY is seeking a Night Auditor to manage overnight guest services, reconcile daily revenues, and handle check-ins/check-outs. You will assist with kiosk operations, market sales, and guest inquiries, working independently yet staying aligned with hotel standards.

The role requires a friendly, proactive approach, strong attention to cash handling, and basic MS Office skills.