Night Auditor & Guest Services Specialist

HHM Hospitality; West Orange (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k matching

Daily pay

Life insurance

Travel discounts

Transit benefits

Wellness program

Educational development

Referral bonus program

Job summary

HHM Hospitality in New Jersey is seeking a Night Auditor to balance nightly accounts and settle revenue while assisting Guest Service tasks. You will maintain records, run daily reports, and ensure accurate credit card processing with attention to guest satisfaction.

The role requires previous night audit or accounting exposure, computer and arithmetic skills, and a willingness to complete Front Office duties. HHM offers benefits and growth opportunities in a bustling hotel environment.

Qualifications

• High School diploma or equivalent preferred.
• Night audit/accounting experience or equivalent training required.
• Computer knowledge and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.

Responsibilities

• Balance accounts and conduct nightly audits.
• Keep records of room availability and guests' accounts, manually or on computers.
• Prepare and distribute daily reports.
• Audit and reconcile cashiers.
• Audit, reconcile, consolidate, and transmit credit cards timely.
• Input and update financial information into the BRAINS network.
• Check guests in/out and perform Guest Service Agent tasks.
• Respond to guest inquiries and resolve complaints.
• Support guest satisfaction scores and drive overall service levels.
• Follow safety practices and wear required safety gear.
• Perform other duties as assigned by management.

Skills

Night audit

Balancing accounts

Guest service

Excel

Arithmetic skills

Cash handling

Credit card reconciliation

BRAINS system

Reporting

Safety awareness

Education

High School diploma or equivalent

Tools

Excel

Job description

HHM Hospitality in New Jersey is seeking a Night Auditor to balance nightly accounts and settle revenue while assisting Guest Service tasks. You will maintain records, run daily reports, and ensure accurate credit card processing with attention to guest satisfaction.

The role requires previous night audit or accounting exposure, computer and arithmetic skills, and a willingness to complete Front Office duties. HHM offers benefits and growth opportunities in a bustling hotel environment.