Overnight Guest Services Manager

Stonebridge Hospitality Management; United States; On-site; USD 65,000 - 79,000; Full time

Job summary

Stonebridge Hospitality Management in New York, NY is seeking an Assistant Guest Services Manager - Overnight to oversee hotel operations during night hours, lead the night team, and ensure accurate nightly audit and guest service excellence.

You will supervise front desk staff, handle guest inquiries, coordinate with housekeeping, and ensure billing integrity while maintaining safety standards and service quality.

Qualifications

• 2+ years of front office or guest services supervisory experience in a hotel.
• Exposure to hotel night audit practices.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management systems and check-in/check-out processes.
• Ability to manage guest issues professionally and timely.
• Experience with scheduling and staff development.
• Strong organizational skills with attention to detail.
• Sound judgment and professionalism.
• Basic understanding of financial reporting and night audit processes.

Responsibilities

• Greet guests, check in/out promptly and courteously.
• Oversee accurate guest information and billing.
• Address guest problems or complaints promptly.
• Perform nightly audits and balance revenues.
• Maximize room occupancy within policy.
• Coordinate with housekeeping/maintenance overnight.
• Ensure charges are entered and accounts balanced.
• Maintain front office cleanliness and order.
• Enforce service standards and policies.
• Act as MOD/fire brigade leader during emergencies.

Skills

Front office supervision

Night audit familiarity

Leadership

Communication skills

PMS proficiency

Staff scheduling

Guest service excellence

Job description

Stonebridge Hospitality Management in New York, NY is seeking an Assistant Guest Services Manager - Overnight to oversee hotel operations during night hours, lead the night team, and ensure accurate nightly audit and guest service excellence.

You will supervise front desk staff, handle guest inquiries, coordinate with housekeeping, and ensure billing integrity while maintaining safety standards and service quality.