Night Auditor - Guest Services & Revenue Optimizer

Excel Hotel Group; Escondido (CA); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401k with company match

PTO

Travel discount program

Job summary

Excel Hotel Group is seeking a Front Desk Agent in Escondido, CA to check guests in/out, handle payments, and provide excellent information and service. You will run end-of-day reports and assist guests with questions about hotel services and location.

Responsibilities include greeting guests, registering arrivals, upselling rooms, and handling cash/credit transactions with accuracy. A strong focus on guest satisfaction and professional communication is required.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Skills

Customer service

Computer literacy

Cash handling

Tools

Hotel management system

Email

Word processing

Spreadsheet

Job description

Excel Hotel Group is seeking a Front Desk Agent in Escondido, CA to check guests in/out, handle payments, and provide excellent information and service. You will run end-of-day reports and assist guests with questions about hotel services and location.

Responsibilities include greeting guests, registering arrivals, upselling rooms, and handling cash/credit transactions with accuracy. A strong focus on guest satisfaction and professional communication is required.