Night Auditor: Guest Services & End-of-Day Ops

Excel Hotel Group; Chula Vista (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Paid Time Off (PTO)

401(k) with company match

Travel discount program

Growth opportunities

Job summary

Excel Hotel Group seeks a front desk associate to check guests in and out efficiently, handle payments, and provide courteous guest service. You will assist with information requests, answer phones, and support end-of-day reporting.

The role requires basic computer skills and the ability to stand for extended periods in a busy hotel environment. Growth opportunities and travel discounts are offered.

Qualifications

• 1-2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing and spreadsheets.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Register guests, issue keys, provide information on services and location, and answer phones.
• Upsell rooms to maximize hotel revenue.
• Process cash and credit card transactions accurately per procedures and prepare reports and deposits.
• Issue, control and release guest safes.
• Communicate outstanding requests or issues to management for follow-up.

Skills

Customer service

Standing for long hours

Computer literacy

Tools

Hotel management system

Job description

Excel Hotel Group seeks a front desk associate to check guests in and out efficiently, handle payments, and provide courteous guest service. You will assist with information requests, answer phones, and support end-of-day reporting.

The role requires basic computer skills and the ability to stand for extended periods in a busy hotel environment. Growth opportunities and travel discounts are offered.