Growth-Oriented Front Desk Experience Lead

Fairfield-Inn-; Carlsbad (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Paid time off

401k with company match

Travel discount

Career growth

Job summary

Excel Hotel Group in Carlsbad, CA seeks a Front Desk Supervisor to ensure efficient operation of the Front Desk department. You will guide line staff to meet goals and maintain guest satisfaction through training and performance management.

Responsibilities include welcoming guests, scheduling and directing work, coaching staff, training on standards, handling complaints, and coordinating with other departments to keep room status accurate.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Skills

Customer service

Stamina

Tools

Email

Word processing

Spreadsheets

Hotel management system

Job description

Excel Hotel Group in Carlsbad, CA seeks a Front Desk Supervisor to ensure efficient operation of the Front Desk department. You will guide line staff to meet goals and maintain guest satisfaction through training and performance management.

Responsibilities include welcoming guests, scheduling and directing work, coaching staff, training on standards, handling complaints, and coordinating with other departments to keep room status accurate.