Front Desk Guest Experience Specialist

Courtyard by Marriott El Cajon; El Cajon (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

401k with company match

Travel discounts

Career growth

Job summary

Excel Hotel Group is seeking a Front Desk Agent in El Cajon, CA, to check guests in and out quickly and courteously using the property management system, process payments, and provide information and guest services.

You will welcome guests, issue keys, assist with services, upsell rooms when possible, handle cash and card transactions, manage safes, and communicate guest requests to management to ensure total guest satisfaction.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing and spreadsheets.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with procedures, including posting charges, cashier reports, deposits, and securing bank.
• Issues, controls and releases guest safes.
• Communicates outstanding guest requests or issues to management for follow-up.
• Responds to guest complaints with service recovery gestures to ensure total guest satisfaction.

Skills

Customer service

Stand for 8 hours

Computer literacy

Tools

Hotel management system

Email

Word processing

Spreadsheets

Job description

Excel Hotel Group is seeking a Front Desk Agent in El Cajon, CA, to check guests in and out quickly and courteously using the property management system, process payments, and provide information and guest services.

You will welcome guests, issue keys, assist with services, upsell rooms when possible, handle cash and card transactions, manage safes, and communicate guest requests to management to ensure total guest satisfaction.