Front Desk Guest Services Agent

Stonebridge; New Orleans (LA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) matching

PTO

Job summary

Stonebridge is seeking a Guest Service Agent in New Orleans to oversee smooth check-in and check-out procedures, maintain guest records, and deliver outstanding service at the front desk in a busy hotel environment.

The role requires proficient cash handling, effective communication with guests and staff, and familiarity with property management systems to manage reservations and payments efficiently.

Qualifications

• Prior front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, check-in, and assign rooms to guests.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, and services to ledgers.

Skills

Customer service

Communication

Property management systems

Cash handling

Problem solving

Organization

Independence

Tools

Property management software

Microsoft Excel

Word

Job description

Stonebridge is seeking a Guest Service Agent in New Orleans to oversee smooth check-in and check-out procedures, maintain guest records, and deliver outstanding service at the front desk in a busy hotel environment.

The role requires proficient cash handling, effective communication with guests and staff, and familiarity with property management systems to manage reservations and payments efficiently.