Guest Experience Specialist

sbcos; North Bergen (NJ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent to support our hotel front desk operations in North Bergen, New Jersey. You will greet guests, handle check-in/check-out, manage guest records, and process payments to ensure a high level of service.

Ideal candidates have prior hotel front desk experience, strong communication and cash-handling skills, and proficiency with PMS and basic office software. Flexible evenings, weekends, and holidays are required.

Qualifications

• Experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (Word, Excel).
• Ability to handle cash transactions.
• Detail-oriented and organized.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Maintain accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Organization

Problem solving

Tools

Property management systems

Microsoft Word

Excel

Job description

Stonebridge is seeking a Guest Service Agent to support our hotel front desk operations in North Bergen, New Jersey. You will greet guests, handle check-in/check-out, manage guest records, and process payments to ensure a high level of service.

Ideal candidates have prior hotel front desk experience, strong communication and cash-handling skills, and proficiency with PMS and basic office software. Flexible evenings, weekends, and holidays are required.