Night Auditor & Guest Experience Specialist

Dreamscape Hospitality; Spring Dale (WV); On-site; USD 42,981,000 - 60,174,000; Full time

Job summary

Dreamscape Hospitality is seeking a Night Auditor to balance nightly financials and manage front desk operations during the overnight shift. The ideal candidate will provide excellent guest service and ensure smooth hotel operations through meticulous attention to detail.

The role includes checking guests in and out, generating daily reports, handling guest inquiries, and coordinating with the next shift. A high school diploma and customer service experience are preferred, with basic accounting

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer service role preferred.
• Experience in accounting or bookkeeping is a plus.

Responsibilities

• Perform nightly audit of hotel transactions, ensuring that all financials are accurately balanced.
• Check guests in and out, ensuring proper room assignments and handling guest requests efficiently.
• Handle all guest inquiries, providing information about the hotel, its services, and the local area.
• Prepare and distribute daily reports to the management team.
• Monitor the security of the hotel during the night, responding to any emergencies or disturbances.
• Process all financial transactions, including cash handling, credit card processing, and ensuring proper posting to guest accounts.
• Ensure proper communication with the next shift and management team, noting any issues or important information.
• Maintain the cleanliness and organization of the front desk area.
• Provide wake-up calls and perform other guest services as needed.
• Perform basic troubleshooting of hotel equipment and systems, escalating issues to the appropriate department as necessary.

Skills

Attention to detail

Customer service

Communication

Independent work

Hotel software

Multitasking

Education

High school diploma or equivalent

Job description

Dreamscape Hospitality is seeking a Night Auditor to balance nightly financials and manage front desk operations during the overnight shift. The ideal candidate will provide excellent guest service and ensure smooth hotel operations through meticulous attention to detail.

The role includes checking guests in and out, generating daily reports, handling guest inquiries, and coordinating with the next shift. A high school diploma and customer service experience are preferred, with basic accounting