Night Auditor: Hotel Guest Services & Financials

Spire Hospitality; Park Ridge (NJ); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Early pay

Hotel discounts

Matched 401K

Paid time off

Wellness programs

Job summary

Spire Hospitality, LLC is seeking an Overnight Night Auditor to welcome guests and deliver exceptional service throughout their stay. You will open and close systems, balance reports, and ensure seamless next-day operations on a fast-paced night shift.

Requirements include a high school diploma, hotel experience preferred, 1 year as a Guest Services Agent, and familiarity with PMS and MS Office. We offer full-time benefits, including early pay, hotel discounts, and a comprehensive benefits

Qualifications

• High school diploma or its equivalent.
• Hotel experience preferred.
• 1-year experience as a Guest Services Agent required.
• Nj Black Seal License for operating broilers.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting.
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
• CPR/First Aid Certification.
• Previous experience with hotel PMS systems a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Skills

Guest services

Attention to detail

Customer service

MS Office

Communication

Education

High School Diploma

Tools

PMS systems

MS Outlook

MS Word

MS Excel

Job description

Spire Hospitality, LLC is seeking an Overnight Night Auditor to welcome guests and deliver exceptional service throughout their stay. You will open and close systems, balance reports, and ensure seamless next-day operations on a fast-paced night shift.

Requirements include a high school diploma, hotel experience preferred, 1 year as a Guest Services Agent, and familiarity with PMS and MS Office. We offer full-time benefits, including early pay, hotel discounts, and a comprehensive benefits