Night Audit & Guest Experience Specialist

Dreamscape Hospitality; Springdale (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Dreamscape Hospitality in the United States seeks a Night Auditor to balance nightly revenue and expenses and manage front desk duties during overnight hours. You will ensure smooth hotel operations and deliver exceptional guest service.

Responsibilities include nightly audits, guest check-in/out, guest inquiries, and preparing daily reports. The role requires attention to detail and comfort with hotel management software, working nights and weekends.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Experience in accounting or bookkeeping is a plus.

Responsibilities

• Perform nightly audit of hotel transactions and balance financials.
• Check guests in and out, assign rooms, and handle guest requests.
• Provide information about the hotel and local area to guests.
• Prepare and distribute daily management reports.
• Monitor hotel security during the night and respond to disturbances.
• Process financial transactions including cash handling and card processing.

Skills

Attention to detail

Customer service

Independence

Computer literacy

Multitasking

Education

High school diploma

Tools

Hotel management software

Job description

Dreamscape Hospitality in the United States seeks a Night Auditor to balance nightly revenue and expenses and manage front desk duties during overnight hours. You will ensure smooth hotel operations and deliver exceptional guest service.

Responsibilities include nightly audits, guest check-in/out, guest inquiries, and preparing daily reports. The role requires attention to detail and comfort with hotel management software, working nights and weekends.