Part-Time Night Auditor — Guest Services & Operations

Hyatt; The Forum (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Hyatt in Florida is seeking a Front Desk/Guest Services associate to provide exceptional guest service, register guests on arrival and departure, and address inquiries with courtesy. You will maintain a professional appearance and use selling techniques to help maximize occupancy.

The role requires strong communication and organizational skills as well as the ability to handle stressful situations. Applicants should be able to operate within hotel SOPs, assist other departments, and contribute

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Register and process guests at arrival and departure.
• Demonstrate telephone courtesy and professionalism.
• Listen attentively and anticipate guest needs or concerns.
• Maintain clean, professional appearance of public areas and hotel office.
• Use selling techniques to maximize revenue and occupancy.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of hotel services and local area.
• Follow SOPs and hotel policies.
• Support safety procedures for guests and staff.
• Assist other departments to improve efficiency.
• Deliver amenities and general assistance as requested.
• Perform additional duties as assigned by leadership.

Skills

Guest service

Interpersonal skills

Communication

Organizational skills

Attention to detail

Professionalism

Stress management

Job description

Hyatt in Florida is seeking a Front Desk/Guest Services associate to provide exceptional guest service, register guests on arrival and departure, and address inquiries with courtesy. You will maintain a professional appearance and use selling techniques to help maximize occupancy.

The role requires strong communication and organizational skills as well as the ability to handle stressful situations. Applicants should be able to operate within hotel SOPs, assist other departments, and contribute