Night Audit & Front Desk Specialist

Concord Hospitality Enterprises Co.; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision plans

Life insurance & disability options

401k with Company Match

Tuition assistance

Discounted room rates at Concord

Training & development and careerAdv

Job summary

Concord Hospitality Enterprises Co. is seeking a Night Auditor/Front Desk Clerk in Orlando to deliver outstanding guest experiences and manage check-ins and check-outs.

You will handle reservations, respond to inquiries, process payments, and support front desk operations to ensure a smooth stay for guests. The role requires flexible scheduling including evenings, weekends, and holidays, with a focus on accuracy, courtesy, and professional service in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs when needed.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Problem solving

Education

High school diploma or equivalent

Job description

Concord Hospitality Enterprises Co. is seeking a Night Auditor/Front Desk Clerk in Orlando to deliver outstanding guest experiences and manage check-ins and check-outs.

You will handle reservations, respond to inquiries, process payments, and support front desk operations to ensure a smooth stay for guests. The role requires flexible scheduling including evenings, weekends, and holidays, with a focus on accuracy, courtesy, and professional service in a fast-paced hotel environment.