Night Auditor & Guest Experience Specialist

JL Hospitality Management, LLC; Florida; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

401K Retirement Plan

Discounted room rates

Leadership and Management Training

Job summary

JL Hospitality Management, LLC is seeking a Front Desk Associate for SpringHill Suites & TownePlace Suites at Flamingo Crossings in Florida. You will greet guests, register them, balance daily charges and ensure prompt, courteous service throughout the stay.

You will promote hotel services, assist with upsells, handle guest challenges, and coordinate with housekeeping and other departments to maintain smooth operations and a positive guest experience.

Responsibilities

• Post and balance hotel work daily
• Prepare restaurant audits to break down and balance restaurant figures
• Handle end-of-day computer issues and reconcile credit card system with daily transactions
• Complete guest registration, select rooms, code keys, and promote hotel marketing programs

Job description

JL Hospitality Management, LLC is seeking a Front Desk Associate for SpringHill Suites & TownePlace Suites at Flamingo Crossings in Florida. You will greet guests, register them, balance daily charges and ensure prompt, courteous service throughout the stay.

You will promote hotel services, assist with upsells, handle guest challenges, and coordinate with housekeeping and other departments to maintain smooth operations and a positive guest experience.