Night Auditor - SpringHill Suites at FLAMINGO CROSSINGS

JL Hospitality Management, LLC; Florida; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Life Insurance

Paid personal time off

401K Retirement Plan

Discounted room rates

Leadership and Management Training

Job summary

JL Hospitality Management, LLC is seeking a Front Desk Associate for SpringHill Suites & TownePlace Suites at Flamingo Crossings in Florida. You will greet guests, register them, balance daily charges and ensure prompt, courteous service throughout the stay.

You will promote hotel services, assist with upsells, handle guest challenges, and coordinate with housekeeping and other departments to maintain smooth operations and a positive guest experience.

Responsibilities

• Post and balance hotel work daily
• Prepare restaurant audits to break down and balance restaurant figures
• Handle end-of-day computer issues and reconcile credit card system with daily transactions
• Complete guest registration, select rooms, code keys, and promote hotel marketing programs

Job description

SpringHill Suites & TownePlace Suites at FLAMINGO CROSSINGS

Position Purpose:

Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner. Greets and registers guests, providing prompt and courteous service. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests.

The Benefits of Being Part of OUR Team:

• Medical, Dental and Vision coverage
• Life Insurance
• Paid personal time off
• Leadership and Management Training Programs
• 401K Retirement Plan
• A PATH for your future!
• Discounted room rates
• A FUN PLACE TO WORK
• Access to voluntary benefits, including discount in pet insurance, cell phones, Travel & Entertainment and Health & Wellness programs.

EXAMPLE OF ESSENTIAL FUNCTIONS

Average Percent of Time

• 35% Post and balance all hotel work for each day.
• 30% Prepare restaurant audits to breakdown and balance restaurant figures.
• 15% Handle all computer end of day issues and problems that might occur throughout shift. Reconcile credit card system to daily transaction list from rooms.
• 15% Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room, and arranges for associates to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Perform other duties and responsibilities as requested by the Supervisor/Manager.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management rules and regulations for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.