Night Auditor & Guest Experience Specialist

Paylocity; Brooklyn Center (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Paylocity is seeking a hotel front desk associate in Brooklyn Center, MN to warmly greet guests, process arrivals and departures, and address inquiries with professionalism.

You will maintain a clean, organized lobby, utilize selling techniques to enhance occupancy and revenue where appropriate, and collaborate with the team to ensure guest safety and satisfaction. This role requires strong communication and organizational skills, and the ability to stay poised under pressure.

Qualifications

• Strong interpersonal and communication skills.
• Organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Greet and assist guests, handling inquiries promptly.
• Register and process guests upon arrival and departure.
• Upsell and maximize revenue and occupancy where appropriate.
• Maintain clean and professional appearance of public areas and hotel office.
• Complete daily management operations reports.
• Ensure guest accounts are complete and accurate.
• Demonstrate knowledge of services and local area.
• Follow hotel SOPs and policies.
• Assist in safety procedures for guests and staff.
• Collaborate with team to improve efficiency.
• Provide amenities and general assistance as requested.

Skills

Interpersonal skills

Communication skills

Organizational skills

Poise under pressure

Job description

Paylocity is seeking a hotel front desk associate in Brooklyn Center, MN to warmly greet guests, process arrivals and departures, and address inquiries with professionalism.

You will maintain a clean, organized lobby, utilize selling techniques to enhance occupancy and revenue where appropriate, and collaborate with the team to ensure guest safety and satisfaction. This role requires strong communication and organizational skills, and the ability to stay poised under pressure.