Night Auditor- Part Time

Green Tree Inn Mission Bay; San Diego (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, life

PTO and 401k with company match

Travel discount program

Opportunity to grow from within

Job summary

Excel Hotel Group is seeking a Front Desk Clerk to check guests in and out efficiently, process payments, and provide information on hotel services. You will handle cashier tasks and assist guests with requests, ensuring a smooth, welcoming experience.

The ideal candidate has 1–2 years of customer service, basic computer skills, and the ability to stand for long periods while using a hotel management system and standard office software. This is an on-site role with growth opportunities.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including email, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly and courteously.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions per procedures, including posting charges and preparing deposits.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates guest requests or issues to management for follow-up.
• Responds to guest complaints and provides service recovery to ensure satisfaction.

Skills

Customer service

Cash handling

Technical literacy

Tools

Hotel management system

Email

Word processing

Spreadsheet

Job description

Job Summary

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.