Hotel Front Desk Night Auditor

Doubletree by Hilton Charlotte City Center; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Doubletree by Hilton Charlotte City Center is looking for a night auditor who enjoys working with people and has a strong commitment to customer satisfaction. Responsibilities include verifying financial records, ensuring guest satisfaction, and processing reservations. Candidates should possess outstanding communication skills and flexibility for overnight shifts. Experience in hospitality, front desk duties, and proficiency with computers are preferred. Join a professional team and advance your hospitality career today!

Qualifications

• Flexible hours required for overnight shifts.
• Outstanding communication and customer service skills are essential.
• Previous experience in hospitality preferred.

Responsibilities

• Verify, audit, and reconcile all financial records.
• Ensure every hotel guest has a pleasant stay.
• Produce and distribute daily, weekly, and monthly reports.
• Process reservations and check-ins, resolve guest complaints.

Skills

Customer service skills

Communication skills

Proficiency with computers

Bookkeeping experience

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Responsibilities

• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Make sure every hotel guest has a pleasant stay
• Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager
• Process additional administrative, bookkeeping, and accounting procedures as required
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required

Qualifications

• Overnight shift; requires flexible hours
• Outstanding communication skills and excellent customer service skills are required
• Some college is preferred but a high school diploma or equivalent is required
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
• Proficiency with computers is required; experience with reservation and accounting software is desired