Night Auditor & Guest Experience Lead

Homewood Suites by Hilton; Jackson (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Homewood Suites by Hilton in the United States is seeking a Night Auditor to balance nightly revenue and expenses while delivering exceptional guest service. This role may serve as manager-on-duty and ensures the overnight operations of the Front Office run smoothly.

You will post charges, review accounts, and prepare daily revenue summaries and front-office reports. The role requires strong attention to detail, accurate data entry, professional communication, and flexibility to work weekends,

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Primarily indoor work environment within hotel facilities.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Attention to detail

Customer service

Communication

Multi-tasking

Job description

Homewood Suites by Hilton in the United States is seeking a Night Auditor to balance nightly revenue and expenses while delivering exceptional guest service. This role may serve as manager-on-duty and ensures the overnight operations of the Front Office run smoothly.

You will post charges, review accounts, and prepare daily revenue summaries and front-office reports. The role requires strong attention to detail, accurate data entry, professional communication, and flexibility to work weekends,