Night Auditor - Hilton Experience

GetHired, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and-

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

GetHired, Inc. is seeking a reliable Night Auditor to manage the front desk during the overnight shift, handling guest check-ins and check-outs and completing daily financial tasks. The role requires strong customer service skills to ensure guest satisfaction in a fast-paced hotel environment.

The ideal candidate will multitask effectively, have experience with reservation systems, and be detail-oriented. Weekend and holiday availability is required, with opportunities for growth within the

Qualifications

• Experience as a night auditor or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.
• Detail-oriented with problem-solving abilities.
• Willingness to work overnight shifts, including weekends and holidays.

Responsibilities

• Manage the front desk during the overnight shift, including check-ins and check-outs.
• Answer phone calls and respond to inquiries professionally.
• Handle guest requests such as tours or restaurant reservations.
• Process payments and issue room keys.
• Complete daily financial and shift reports.
• Monitor inventory of supplies and equipment.
• Perform light cleaning duties and restock supplies.
• Other duties as assigned.

Skills

Night audit experience

Customer service

Multitasking

Tools

Microsoft Office

Reservation systems

Job description

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays

Perks:

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment