Overnight Revenue & Guest Services Lead

Homewood Suites By Hilton Jackson; Jackson (WY); On-site; USD 38,000 - 48,000; Full time

Job summary

Homewood Suites By Hilton Jackson is seeking a Night Auditor to balance daily revenue and expenses while providing exceptional guest service, often serving as the on-duty manager and ensuring overnight front office operations run smoothly.

The ideal candidate will possess accounting knowledge, strong attention to detail, professional communication, and the ability to work weekends, holidays, and varied shifts, all within a primarily indoor hotel environment.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Primarily indoor work environment within hotel facilities.

Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Skills

Guest service

Accounting procedures

Attention to detail

Communication skills

Computer skills

Shift flexibility

Physical stamina

Job description

Homewood Suites By Hilton Jackson is seeking a Night Auditor to balance daily revenue and expenses while providing exceptional guest service, often serving as the on-duty manager and ensuring overnight front office operations run smoothly.

The ideal candidate will possess accounting knowledge, strong attention to detail, professional communication, and the ability to work weekends, holidays, and varied shifts, all within a primarily indoor hotel environment.