Night Auditor & Guest Experience Lead

Courtyard by Marriott - Harrisonburg; Harrisonburg (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Courtyard by Marriott - Harrisonburg seeks a Front Desk Associate to deliver exceptional guest service, check guests in and out, and anticipate needs. You will act as a welcoming front-line ambassador, handling inquiries with professionalism and efficiency.

Ideal candidates will have strong interpersonal and communication skills, stay organized under pressure, and maintain a professional appearance. Contribute to safe, smooth operations and a memorable guest experience.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office
• Uses appropriate selling techniques to maximize revenue and occupancy
• Completes daily management operations reports
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Job description

Courtyard by Marriott - Harrisonburg seeks a Front Desk Associate to deliver exceptional guest service, check guests in and out, and anticipate needs. You will act as a welcoming front-line ambassador, handling inquiries with professionalism and efficiency.

Ideal candidates will have strong interpersonal and communication skills, stay organized under pressure, and maintain a professional appearance. Contribute to safe, smooth operations and a memorable guest experience.