Night Auditor & Guest Services Associate

Tapestry Conshohocken; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (short/long-term)

401(k) with matching

Hotel discounts

Training & career advancement

Job summary

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to greet guests from arrival to departure and ensure a memorable stay. You will respond promptly, stay informed about hotel services, and maintain a welcoming atmosphere.

Responsibilities include assisting guests, processing payments, handling mail, and communicating feedback to teams. The ideal candidate offers strong communication, multitasking, and a positive, professional demeanor, with flexibility to work varied shifts.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience a plus.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced hotel environment.
• Detail-oriented with strong organizational skills.
• Flexible to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Make sure all laundry is washed and folded for next business day
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Flexible shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk / Guest Services Clerk to greet guests from arrival to departure and ensure a memorable stay. You will respond promptly, stay informed about hotel services, and maintain a welcoming atmosphere.

Responsibilities include assisting guests, processing payments, handling mail, and communicating feedback to teams. The ideal candidate offers strong communication, multitasking, and a positive, professional demeanor, with flexibility to work varied shifts.