Bistro Shift Lead: Elevate Guest Experience

Courtyard by Marriott - Harrisonburg; Harrisonburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Bistro Shift Supervisor at Courtyard by Marriott - Harrisonburg oversees front-of-house restaurant operations on their shift, ensuring service standards, labor control, and a positive work environment that delivers exceptional guest experiences.

They supervise on-duty staff, uphold brand standards, monitor guest interactions and food quality, and assist with safety, cleanliness, and policy adherence to support smooth daily service.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Oversees day-to-day operational activities of the front-of-house department while on duty.
• Maintains guest and team member relationships to promote a positive culture and high guest satisfaction.
• Supervises on-duty team members regarding training, brand standards, guest interactions, and service quality.
• Maintains knowledge of all positions in the department.
• Assists with inventory, ordering, receiving, storing of department products.
• Monitors safety, security, and cash procedures.
• Ensures department reports are completed promptly and accurately.
• Assists with cleanliness and upkeep of the department.
• Performs other duties as assigned by leadership.

Skills

Interpersonal skills

Communication skills

Organizational skills

Handling stressed situations

Leadership and professionalism

Job description

The Bistro Shift Supervisor at Courtyard by Marriott - Harrisonburg oversees front-of-house restaurant operations on their shift, ensuring service standards, labor control, and a positive work environment that delivers exceptional guest experiences.

They supervise on-duty staff, uphold brand standards, monitor guest interactions and food quality, and assist with safety, cleanliness, and policy adherence to support smooth daily service.