Night Auditor & Guest Experience Lead

CMC Hotels; Cary (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Paid holidays

Health, dental, and vision insurance

Short-term disability

Life insurance

401K

Monthly bonus plan

Hotel discounts

Job summary

CMC Hotels in Raleigh, NC is seeking dedicated Guest Service professionals for the 3rd shift (11:00 PM – 7:00 AM). You will handle guest check-in and check-out, respond to inquiries, and ensure a smooth experience for all staying guests.

Responsibilities include updating reservations in the PMS, processing payments, and balancing end-of-day accounts. Previous hospitality experience is highly desirable.

Qualifications

• Excellent customer service and communication skills.
• Self-motivated and able to work independently.
• Knowledge of Fosse operating system a plus.
• Clean background check and reliable transportation required.
• Ability to stand for long periods and handle guest feedback.

Responsibilities

• Handle guest check-in and check-out procedures.
• Provide superior guest service.
• Enter/edit reservations in the PMS system.
• Process guest payments and balance end-of-day totals.
• Inform guests about hotel policies and services.
• Review and reconcile daily accounting in Inn-Flow.

Skills

Excellent customer service

Communication skills

Self-motivated

Independent worker

Tools

Inn-Flow

Fosse

Job description

CMC Hotels in Raleigh, NC is seeking dedicated Guest Service professionals for the 3rd shift (11:00 PM – 7:00 AM). You will handle guest check-in and check-out, respond to inquiries, and ensure a smooth experience for all staying guests.

Responsibilities include updating reservations in the PMS, processing payments, and balancing end-of-day accounts. Previous hospitality experience is highly desirable.