Full Time Night Auditor / Night Manager-Embassy Suites Uptown Charlotte

CMC Hotels; Charlotte (NC); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K

Paid vacation

Hotel discounts

Short term disability

Life insurance

Job summary

CMC Hotels is seeking a Full Time Night Auditor / Night Manager for Embassy Suites Uptown Charlotte. You will ensure guest safety and service during check-in and check-out, handle end-of-day balancing, and coordinate with the prior shift to relay hotel activities.

The position requires strong customer service, ability to work independently on third shift (11:00 PM – 7:00 AM), and familiarity with hotel systems such as Inn-Flow and OnQ. Previous hospitality experience is highly desirable.

Qualifications

• Excellent customer service and communication skills.
• Self-motivated and able to work independently.
• Knowledge of OnQ operating system a plus.
• Clean background check, reliable transportation a must.

Responsibilities

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services
• Review and reconcile daily accounting and entering into Inn-Flow database

Skills

Customer service

Communication

Self-motivation

Attention to detail

Tools

Inn-Flow PMS

OnQ

Job description

Full Time Night Auditor / Night Manager-Embassy Suites Uptown Charlotte

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We are looking for dedicated individuals to join our team of Guest Service professionals. We offer a competitive hourly wage to commensurate with experience and a highly competitive benefits package to include paid vacation, paid sick leave, paid holidays, BCBS health, dental, and vision, short term disability, life insurance, and 401K. We also provide hotel discounts.

Must be available 3rd shift, Monday-Sunday 11:00 PM - 7:00 AM

Previous hospitality experience is highly desired.

Job Description: Responsible for the needs and safety of all guests, during the check-in and check-out process as well as in-house. Also, end of day balancing is required.

Job Duties:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service
• Provide superior guest service
• Entering/changing reservation information on PMS
• Processing payments from guests
• Provide guests with information concerning hotel policies and amenities/services
• Review and reconcile daily accounting and entering into Inn-Flow database

Job Requirements:

• Must possess Excellent customer service and communication skills
• Be self motivated and able to work independently
• Knowledge of OnQ operating system a plus
• Clean background check, and reliable transportation a must.
• Ability to work in a standing position for long periods of time.
• Ability to handle comments and suggestions.