Night Auditor: 24/7 Front Desk, Billing & Guest Safety

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life Insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates at Concord]

Training & development

Career advancement opportunities

Job summary

Raleigh Marriott City Center is hiring a Night Auditor to join our front desk team, open 24/7. The role involves balancing transactions, checking guests in and out, and monitoring the lobby to ensure a safe, welcoming stay.

As a night shift associate, you work with minimal supervision, handle phone calls, manage reservations, and respond to emergencies, while delivering friendly service that supports our guests' comfort.

Responsibilities

• Processing credit card transactions and other transactions for the day
• Handling the phone system, transferring calls, reservations, etc
• Verify, balance, and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Raleigh Marriott City Center is hiring a Night Auditor to join our front desk team, open 24/7. The role involves balancing transactions, checking guests in and out, and monitoring the lobby to ensure a safe, welcoming stay.

As a night shift associate, you work with minimal supervision, handle phone calls, manage reservations, and respond to emergencies, while delivering friendly service that supports our guests' comfort.