Night Auditor: Front Desk & Guest Services Champion

Kana Hotel Group; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term/short term disability

Life insurance

Job summary

Kana Hotel Group is seeking a customer-focused Front Desk Clerk who will warmly greet guests, manage check-ins, handle cash and credit card procedures, and coordinate with housekeeping. You will explain hotel amenities, participate in maintaining front desk organization, and respond promptly to guest inquiries and incidents with professional courtesy.

Experience in hospitality is preferred; a High School diploma/GED is required.

Qualifications

• High School diploma or GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail and organized.
• Knowledge of the hotel layout and all amenities offered.
• Knowledge of local area knowledge, area businesses & attractions.

Responsibilities

• Review all guaranteed arrivals and verify that all credit cards are valid by running numbers.
• Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean.
• Explain and provide any promotional items to each guest checking in.
• Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests.
• Documents any new commercial customer checking in so that a new account can possibly be opened.
• Inquires why rooms are blocked and asks maintenance to fix problem to unblock.
• Ensures rollaway beds and cribs are where they are shown on computer.
• Responds promptly to any guest inquiries or complaints.
• Offer alternate solution if guest demand cannot be met.
• Covers other areas of hotel as needed.
• Document any guest accidents by completing the accident report form.
• Complete the maintenance log whenever a complaint is reported.
• Maintain all areas of the front desk; clean and organized.
• Take the initiative to greet guests in a friendly and warm manner.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Organized

Guest relations

Education

High School diploma/GED

Tools

Cash register

Credit card procedures

Math concepts

Job description

Kana Hotel Group is seeking a customer-focused Front Desk Clerk who will warmly greet guests, manage check-ins, handle cash and credit card procedures, and coordinate with housekeeping. You will explain hotel amenities, participate in maintaining front desk organization, and respond promptly to guest inquiries and incidents with professional courtesy.

Experience in hospitality is preferred; a High School diploma/GED is required.