Night Auditor: Guest Experience & Finance Lead

Lodging Dynamics; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits package

Paid time off

Travel discounts

Wellness program

On-demand pay

Leadership development

Job summary

Lodging Dynamics Hospitality Group seeks a Night Auditor at our San Diego property (Hilton Garden Inn/Homewood Suites Downtown Bayside). You will greet guests, handle check-ins, process financials, and respond to inquiries to ensure an exceptional guest experience.

Ideal candidates have 2+ years in hospitality, strong math and communication skills, and the ability to multitask. The role offers comprehensive benefits and growth opportunities within a national hospitality group.

Qualifications

• Excellent communication and math skills.
• 2+ years' experience in customer service or hospitality.
• Able to learn computer functions and other on-the-job skills.
• Strong eye for details.
• Good problem-solving skills.
• Ability to multitask.
• Solid customer service skills.
• Strong written and verbal communication skills.
• Exceptional customer service skills.

Responsibilities

• Greet guests upon arrival, check them in and provide information.
• Process invoices, post checks to vendors and distribute employee checks.
• Respond to guest complaints, requests and emergencies.
• Reconcile all accounts in a timely manner.
• Verify that all EOD work has been performed by other departments.
• Schedule guest wake-up calls and reservations for the following day.
• Respond to guest inquiries, concerns and complaints as needed.
• Answer phones and place reservations.

Skills

Excellent communication

Math skills

Customer service

Hospitality experience

Attention to detail

Multitasking

Written communication

Verbal communication

Exceptional service

Job description

Lodging Dynamics Hospitality Group seeks a Night Auditor at our San Diego property (Hilton Garden Inn/Homewood Suites Downtown Bayside). You will greet guests, handle check-ins, process financials, and respond to inquiries to ensure an exceptional guest experience.

Ideal candidates have 2+ years in hospitality, strong math and communication skills, and the ability to multitask. The role offers comprehensive benefits and growth opportunities within a national hospitality group.