Night Auditor & Front Desk Specialist

Driftwood Hospitality Management; Wilmington (DE); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a front desk agent to post and balance charges and settlements, maintain files, and reset systems for the next day’s operations. This role requires you to work across front desk tasks and support overnight and shift coverage.

You will greet guests warmly, perform registrations, input guest details, code keys and coupons, handle payments, and balance house accounts.

Qualifications

• Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by Front office Manager or Assistant General Manager.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Skills

Accounting knowledge

10-key by touch

Customer service

English communication

Front desk operations

Cash handling

Tools

Front desk software

Job description

Driftwood Hospitality Management is seeking a front desk agent to post and balance charges and settlements, maintain files, and reset systems for the next day’s operations. This role requires you to work across front desk tasks and support overnight and shift coverage.

You will greet guests warmly, perform registrations, input guest details, code keys and coupons, handle payments, and balance house accounts.