Night Auditor & Front Desk Specialist

Driftwood Hospitality Management; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Miami is seeking a Front Desk Agent to balance room, restaurant and bar daily work, post charges and settlements, and prepare the front office for next day operations. The role requires accurate cash handling and computer entry.

You may also serve as a front desk agent during shift, greet guests, provide local information, and coordinate with restaurant outlets to ensure smooth operations.

Qualifications

• Knowledge of accounting operations to include accounts receivable and accounts payable.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to deal with guest and employee concerns in a friendly and proactive manner.
• Ability to input information using a moderately complex computer system.
• Ability to read, write and speak English clearly; strong telephone etiquette.
• Hearing and visual ability to observe emergencies and respond promptly.

Responsibilities

• Balance room, restaurant and bar daily work and post charges/settlements.
• Prepare daily Restaurant Revenue Report by auditing tapes/journals.
• Run audit reports and make corrections; handle computer issues during shift.
• Input revenue/expenses into the PC to generate daily reports.
• Balance revenue and settlement accounts nightly and reset for next day.
• Assist Controller/Assistant Controller and ensure proper filing.
• Distribute reports/back-ups to A/R, A/P and Payroll teams.
• Review discrepancies in the Front Desk System and correct them.
• Coordinate with front desk and outlets for smooth close of day.
• Greet customers with a friendly welcome; provide hours and local info.
• Complete registration; verify guest details and code keys/coupons.
• Handle card authorizations, cash, vouchers and balance house bank.
• Answer calls in clear English; relay messages to appropriate staff.
• Adhere to company policies and follow safety procedures.
• Maintain neat appearance and assist other front desk personnel.

Skills

Accounting operations

Math skills

Guest service

Data entry

English proficiency

Telephone etiquette

Hearing and vision

Tools

10-key by touch

Job description

Driftwood Hospitality Management in Miami is seeking a Front Desk Agent to balance room, restaurant and bar daily work, post charges and settlements, and prepare the front office for next day operations. The role requires accurate cash handling and computer entry.

You may also serve as a front desk agent during shift, greet guests, provide local information, and coordinate with restaurant outlets to ensure smooth operations.