Night Auditor & Front Desk Coordinator

Driftwood Hospitality Management; Wilmington (DE); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Agent to balance charges, post room revenues and support daily operations. The role includes staying at the front desk during shifts, assisting guests, and ensuring accurate financial records.

You will work in a fast-paced hotel environment, interacting with guests, handling payments, and following safety procedures while maintaining a neat appearance and contributing to a positive guest experience.

Qualifications

• Knowledge of accounting operations including accounts receivable and accounts payable.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Run audit reports/journals.
• Balance revenue and settlement accounts nightly and reset the system for next day operations.
• Greet customers immediately with a friendly and sincere welcome, and provide accurate information.
• Post charges to guest rooms and house accounts and handle payments.
• Register guests, code keys/certificates/coupons and input guest information.
• Ensure reports and backups are complete and properly filed.
• Follow safety and security procedures and maintain a neat, groomed appearance.

Skills

Accounting knowledge

10-key by touch

Guest service

Computer literacy

English communication

Safety awareness

Job description

Driftwood Hospitality Management is seeking a Front Desk Agent to balance charges, post room revenues and support daily operations. The role includes staying at the front desk during shifts, assisting guests, and ensuring accurate financial records.

You will work in a fast-paced hotel environment, interacting with guests, handling payments, and following safety procedures while maintaining a neat appearance and contributing to a positive guest experience.