Night Auditor & Front Desk — Flexible Overnight Schedule

Shaner Group; State College (Centre County); On-site; USD 28,000 - 38,000; Full time

Job summary

Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift, ensuring accurate balance of daily transactions and guest satisfaction. You will balance revenue/expenses and perform front desk duties as needed, with focus on clear communication and service excellence.

The role requires flexibility for weekends/holidays and proficiency in guest relations, with a preference for candidates with hotel experience and bilingual English/Spanish capabilities.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Shaner Group is seeking a Night Auditor to support front desk operations during the overnight shift, ensuring accurate balance of daily transactions and guest satisfaction. You will balance revenue/expenses and perform front desk duties as needed, with focus on clear communication and service excellence.

The role requires flexibility for weekends/holidays and proficiency in guest relations, with a preference for candidates with hotel experience and bilingual English/Spanish capabilities.