Night Front Desk Specialist - Flexible Hours

Shaner Group; Upper Arlington (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Shaner Group is seeking a detail-oriented Night Auditor to support front desk operations during the night shift. The role combines guest service with daily financial balancing and reporting duties to ensure smooth overnight operations.

The ideal candidate has strong communication skills, at least one year in customer service, and familiarity with hotel processes. Bilingual English/Spanish is a plus, with on-site work and weekends or holidays as required.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication

Computer experience

Bilingual English/Spanish

Education

High school diploma

Job description

Shaner Group is seeking a detail-oriented Night Auditor to support front desk operations during the night shift. The role combines guest service with daily financial balancing and reporting duties to ensure smooth overnight operations.

The ideal candidate has strong communication skills, at least one year in customer service, and familiarity with hotel processes. Bilingual English/Spanish is a plus, with on-site work and weekends or holidays as required.