Night Auditor - Flexible Overnight & Weekend Front Desk

Shaner Hotels; Newark (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Shaner Hotels in Newark, NJ seeks a Night Auditor to balance daily revenue and support front desk operations during the overnight shift. You will attend to guests, handle check-ins and check-outs, and generate daily reports for departments. The role requires strong communication, exceptional guest service, and adherence to hotel policies.

Flexibility with weekends, holidays, and overnight hours is essential, and bilingual English/Spanish is a plus. Previous hotel experience is preferred.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Skills

Customer service

Communication skills

Bilingual English/Spanish a plus

Education

High school diploma or equivalent

Tools

Hotel PMS / POS system

Job description

Shaner Hotels in Newark, NJ seeks a Night Auditor to balance daily revenue and support front desk operations during the overnight shift. You will attend to guests, handle check-ins and check-outs, and generate daily reports for departments. The role requires strong communication, exceptional guest service, and adherence to hotel policies.

Flexibility with weekends, holidays, and overnight hours is essential, and bilingual English/Spanish is a plus. Previous hotel experience is preferred.