Night Auditor

Sonesta Select Austin North; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A hotel in Austin seeks a dedicated Night Auditor to ensure smooth nightly operations. In this role, you will manage guest check-ins and check-outs, perform night audits, and prepare financial reports while maintaining the highest level of customer service. Ideal candidates will have strong numerical skills, effective communication abilities, and the flexibility to work overnight shifts. Join us in providing exceptional service and creating a welcoming environment for our guests.

Qualifications

• High school diploma or equivalent; relevant experience may be preferred.
• Proven experience in hospitality or a related field.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsibilities

• Perform night audits and prepare daily financial reports.
• Handle guest check-ins and check-outs.
• Balance and reconcile daily cash and credit transactions.
• Maintain accurate records of guest accounts.
• Provide concierge services.
• Monitor security and safety protocols during the night shift.
• Collaborate with housekeeping for room readiness.
• Assist with inventory management.

Skills

Numerical and analytical skills

Communication skills

Interpersonal skills

Attention to detail

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Tools

Hotel management software

Accounting systems

Job description

Night Auditor Job Description

We are seeking a dedicated and detail-oriented Night Auditor for our establishment in Austin. In this vital role, you will ensure the smooth operation of our front desk services during the night shift, providing exceptional service to guests while performing essential accounting duties. The Night Auditor holds a crucial position within the hospitality industry, as this role not only involves handling overnight guest check-ins and check-outs but also requires meticulous financial reporting and reconciliation.

Responsibilities

• Perform night audits and prepare daily financial reports.
• Handle guest check-ins and check-outs, addressing any inquiries or concerns.
• Balance and reconcile daily cash and credit transactions.
• Maintain accurate records of guest accounts and billing information.
• Provide concierge services, including reservations and information about local attractions.
• Monitor security and safety protocols during the night shift.
• Collaborate with housekeeping to ensure room readiness and cleanliness.
• Assist with inventory management and supply ordering as needed.
• Support management in implementing policies and procedures.
• Communicate effectively with other departments to ensure smooth operations.
• Prepare reports for the management team on financial performance and guest satisfaction.
• Respond promptly to emergencies, ensuring guest safety and satisfaction.

Requirements

• High school diploma or equivalent; relevant experience may be preferred.
• Proven experience in hospitality or a related field.
• Strong numerical and analytical skills for financial reporting.
• Excellent communication and interpersonal abilities.
• Ability to work independently and handle multiple tasks efficiently.
• Familiarity with hotel management software and accounting systems.
• Basic knowledge of customer service principles.
• Attention to detail and problem-solving skills.
• Flexibility to work overnight shifts, weekends, and holidays.
• Strong organizational skills and the ability to prioritize tasks.
• Professional demeanor and a commitment to guest satisfaction.
• Ability to handle confidential information with discretion.