Night Auditor: Elevate Guest Experience Overnight

BENCHMARK; Auburndale (MA); On-site; USD 32,000 - 33,000; Full time

Job summary

Boston Marriott Newton, part of Pyramid Global Hospitality, is seeking a Night Auditor to join the Front Desk team. The role requires handling check-ins, guest inquiries, and local information while ensuring accuracy and security during the night shift.

The ideal candidate will demonstrate exceptional guest service, attention to detail, and strong communication skills. The position is based on-site with overnight hours and opportunities to grow within a global hospitality network.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to work the overnight hours.
• Computer skills are required to operate the front desk systems.

Responsibilities

• Check guests in and register guests, providing accurate information about the hotel and local area.
• Resolve issues and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner and assist other departments as needed.
• Maintain night audit procedures and generate daily/weekly reports; handle charges, cashing checks, refunds, and safe deposits.
• Understand and follow all emergency procedures and policies.
• Communicate pertinent information to the manager on duty.

Skills

Guest service

Attention to detail

Communication skills

Computer skills

Overnight shift

Education

High school diploma or equivalent

Job description

Boston Marriott Newton, part of Pyramid Global Hospitality, is seeking a Night Auditor to join the Front Desk team. The role requires handling check-ins, guest inquiries, and local information while ensuring accuracy and security during the night shift.

The ideal candidate will demonstrate exceptional guest service, attention to detail, and strong communication skills. The position is based on-site with overnight hours and opportunities to grow within a global hospitality network.