Night Auditor — Elevate Overnight Guest Experience

BENCHMARK; United States; On-site; USD 32,000 - 33,000; Full time

Job summary

Boston Marriott Newton, part of Pyramid Global Hospitality, sits on the Charles River in Newton, Massachusetts, offering 430 guest rooms and a large meeting space. We seek a Night Auditor to welcome guests, check in, and support daily operations while delivering outstanding service.

You will join a team that values professionalism, teamwork, and growth, with training programs and opportunities across departments such as guest services, food and beverage, and sales. Come grow with us.

Qualifications

• Must be able to work the overnight hours.
• High attention to detail.
• High school diploma or equivalent.
• A strong desire to make an impact on others.
• Outgoing and engaging personality.
• Ability to work in a fast-paced setting.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift.
• Available to work varying shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Customer service

Engaging personality

Attention to detail

Computer skills

Written communication

Verbal communication

Education

High school diploma or equivalent

Job description

Boston Marriott Newton, part of Pyramid Global Hospitality, sits on the Charles River in Newton, Massachusetts, offering 430 guest rooms and a large meeting space. We seek a Night Auditor to welcome guests, check in, and support daily operations while delivering outstanding service.

You will join a team that values professionalism, teamwork, and growth, with training programs and opportunities across departments such as guest services, food and beverage, and sales. Come grow with us.