Night Auditor: Elevate Guest Experience Overnight

Home2 Suites by Hilton Alcoa Knoxville Airport; Alcoa (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily pay via ZayZoon

Paid PTO

Free Telehealth

Generous travel discounts

Employee referral incentives

Job summary

Home2 Suites by Hilton Alcoa Knoxville Airport in Alcoa, TN, is seeking a Night Auditor to join our award-winning team. This overnight role emphasizes guest satisfaction, accurate billing, and smooth hotel operations, offering real career momentum in hospitality.

As a Night Auditor you will greet guests, process registrations, run the nightly audit, and resolve issues with a friendly, professional approach. We value detail, reliability, teamwork, and strong communication.

Qualifications

• Guest service experience preferred.
• Professional, mature, and reliable — a must.
• Previous hotel experience a plus.
• Strong attention to detail.
• Team player with excellent organizational skills.
• Professional written and verbal communication skills.

Responsibilities

• Greet and assist guests during overnight check-in and check-out
• Complete guest registrations, secure payments, and verify or adjust billing
• Confirm guest information, room rates, and room selections
• Create and code electronic room keys
• Assist guests with reservations and requests in a friendly, professional, and timely manner
• Address guest concerns by researching and resolving issues to ensure satisfaction
• Provide consistent, high-quality guest service
• Anticipate guest needs and exceed expectations whenever possible
• Implement creative solutions while adhering to brand standards
• Run the Night Audit process each night with accuracy and attention to detail
• Maintain knowledge of hotel offerings including services, room categories, packages
• Build strong relationships with guests, clients, and groups
• Provide knowledge of the local area to assist guest inquiries

Skills

Guest service experience

Mature and reliable

Hotel experience

Attention to detail

Team player

Communication skills

Job description

Home2 Suites by Hilton Alcoa Knoxville Airport in Alcoa, TN, is seeking a Night Auditor to join our award-winning team. This overnight role emphasizes guest satisfaction, accurate billing, and smooth hotel operations, offering real career momentum in hospitality.

As a Night Auditor you will greet guests, process registrations, run the nightly audit, and resolve issues with a friendly, professional approach. We value detail, reliability, teamwork, and strong communication.