Overnight Auditor: Elevate Guest Experience & Night Ops

Fairfield Inn & Suites Knoxville Airport Alcoa; Alcoa (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid PTO

Daily pay through ZayZoon

Free telehealth

Dental, Vision, STD, LTD & Life

401(k) with company match

Generous travel discounts

Employee referral incentives

Competitive pay

Job summary

Fairfield Inn & Suites Knoxville Airport Alcoa is hiring a Night Auditor to manage overnight guest check-ins, billing, and the nightly audit with precision and care.

You’ll deliver friendly, professional service while maintaining brand standards and supporting hotel operations during the overnight shift. Previous hotel experience is a plus, and strong attention to detail is essential.

Qualifications

• Overnight availability and flexible scheduling
• Excellent attention to detail and accuracy
• Strong communication and guest-service skills

Responsibilities

• Greet guests during overnight check-in/out and handle registrations
• Verify guest billing and secure payments
• Run the Night Audit process with accuracy
• Maintain knowledge of hotel services, rates, and promotions
• Provide high-quality guest service and resolve issues promptly

Skills

Guest service experience

Attention to detail

Professional communication

Team player

Organizational skills

Reliable and mature

Job description

Fairfield Inn & Suites Knoxville Airport Alcoa is hiring a Night Auditor to manage overnight guest check-ins, billing, and the nightly audit with precision and care.

You’ll deliver friendly, professional service while maintaining brand standards and supporting hotel operations during the overnight shift. Previous hotel experience is a plus, and strong attention to detail is essential.