Night Auditor

LORE Group; Washington (District of Columbia); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality group is seeking a Night Auditor for their Washington, DC location. The ideal candidate thrives in a fast-paced environment and possesses excellent communication skills. This role involves welcoming guests, managing overnight requests, and ensuring seamless operations across departments. Join a team that values extraordinary experiences and offers a range of benefits, including medical insurance and vacation days.

Benefits

Medical, Dental & Vision Insurance

6 complimentary nights a year at any Lore Group hotel

50% Employee discount at partner hotels

10 Days Vacation - Plus an extra day each year

401K with 5% Match

Complimentary Employee Meals

Qualifications

• Minimum of one year of hospitality experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests warmly and assist with overnight requests.
• Collaborate with departments for guest satisfaction.
• Check-in late arrivals and handle early departures.

Skills

Communication

Teamwork

Organizational Skills

Job description

Lyle takes the best of "home" and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you're a proud Washingtonian or a guest in our capital city, you'll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle : beyond the expected, but never over the top.

We are looking for an experienced and passionate Night Auditor for Lyle Washington DC. Our preferred Night Auditor would have luxury or independent hospitality experience in the Washington DC market.

You are someone that thrives in a non-stop environment, has an open mind, a great sense of humor, and loves finding solutions, working with a team and proactively creating positive outcomes.

The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA.

Core Essential Functions

• Welcome guests in a warm, personable, sincere, and friendly manner.
• Assist guests with overnight requests and balance accounts from the day shift.
• Collaborate and communicate with all departments to ensure seamless guest satisfaction.
• Check-in late arrivals and check-out early departures.
• Perform wake-up calls and / or wake-up call set-up.
• Comply with all company policies and procedures
• Perform all other duties requested by Front Office Manager

This position requires the following knowledge, skills and abilities

• Hotel Experience is not required - Fun and welcoming personality is a MUST
• A minimum of one year of hospitality experience is preferred but not required
• Ability to work in a fast-paced environment
• Ability to work overnight shift
• Possess the ability to work well in team environment
• Excellent communication skills; both verbal and written is a MUST
• Possess poise, elegance and calm demeanor in all situation
• Exceptional Organizational skills

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including :

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location : Washington, DC

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