Night Auditor

Drury Hotels; Pigeon Forge (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values your contributions and offers a supportive environment. As a front desk team member, you will play a crucial role in ensuring guests have an exceptional experience. From checking guests in and out to providing friendly service, your efforts will make a significant impact. Enjoy flexible scheduling, competitive pay, and opportunities for career growth. This role not only offers a chance to develop your skills but also provides a sense of belonging in a dynamic team. If you are ready to shine and work happy, this is the perfect opportunity for you!

Benefits

Quarterly Bonuses

Flexible Scheduling

Paid Time Off

Hotel Discounts

Free Room Nights

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Team Member Assistance Program

Qualifications

• Ability to provide courteous and efficient service to guests.
• Requires knowledge of hotel policies and procedures.

Responsibilities

• Check guests in/out and maintain guest records.
• Handle cash and ensure guest safety during overnight shifts.

Skills

Customer Service

Attention to Detail

Cash Handling

Communication Skills

Education

High School Diploma

Job description

Starting at $18.25/hour
Bonus up to $3,200/year

Property Location:

140 Jake Thomas Road - Pigeon Forge, Tennessee 37863 You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3,200/year (we succeed together!) based on hotel results
• Work-life balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more — over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescriptions, life, disability, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales programs, maintaining guest records, handling cash, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, running reports, and verifying accuracy of information. May also assist with breakfast setup, food preparation, service, and/or cleaning. Often the only team member on property during the work shift and must be willing and able to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, and friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests, and complaints with a positive service attitude. Contributes to maintaining a positive work environment for our diverse team and guests.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES:

Requires ability to take written and verbal directions, speak English clearly, and read English. Must relate to the public in a warm, friendly manner to provide a hospitable environment. Attention to detail and ability to handle multiple tasks simultaneously and efficiently are essential.

Requires thorough knowledge of Drury Hotels’ policies and procedures related to guest services. Ability to handle money, make change, and utilize office machines in daily activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel safety and security rules to perform work efficiently while protecting oneself, team members, guests, and the hotel. Must be willing and able to work alone as scheduled. At some locations, may be the only team member on property during a shift.

Rise. Shine. Work Happy. Hiring Immediately!