Night Auditor

Peachtree Group; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Night Auditor to manage nightly audit duties while providing exceptional guest service at the front desk. This role involves balancing cash, preparing shift reports, and ensuring guest satisfaction through effective communication and attention to detail. The ideal candidate will thrive in a dynamic environment, ensuring a smooth transition between shifts and collaborating with various hotel departments. With a comprehensive benefits package, this position offers a great opportunity to contribute to a welcoming atmosphere for guests while developing your skills in hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Employee Assistance Program

Qualifications

• Strong guest service skills with a focus on customer satisfaction.
• Ability to manage cash and maintain accuracy.

Responsibilities

• Conduct nightly audits and manage front desk operations.
• Ensure guest security and maintain a clean environment.
• Collaborate with hotel departments for high-quality service.

Skills

Guest Service

Cash Handling

Communication

Attention to Detail

Education

High School Diploma

Job description

The Night Auditor will be responsible for conducting all nightly audit-related duties while providing guest service at the hotel's front desk. Responsibilities include balancing duties, managing daily paperwork, and preparing shift reports. During these duties, the Night Auditor will also attend to guest needs such as check-in/check-out, making reservations, and answering guest questions.

Key responsibilities include:

1. Proactive thinking, prioritizing guest security, and maintaining a safe, clean, and friendly work environment.
2. Counting cash and maintaining accuracy of the cash drawer at the start and end of each shift.
3. Checking the front desk log for issues and special requests.
4. Greeting, registering, and assigning rooms to guests.
5. Processing guest registrations and payments.
6. Preparing express checkout folios.
7. Maintaining room status inventory.
8. Communicating shift information to the Front Office Manager, General Manager, and desk staff.
9. Maintaining cleanliness of the lobby and bathroom as needed.
10. Ensuring a smooth transition between shifts by passing on pertinent information.
11. Collaborating with all hotel departments to ensure high-quality customer service.
12. Answering inquiries about hotel services, registration, and local amenities.
13. Completing all required shift paperwork and night audit reports daily.
14. Performing other duties as assigned by management.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. Additional perks include a generous 401(k) match, Paid Holidays, Paid Time Off, Employee Assistance Program, and other benefits.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer. This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, please review the 'Know Your Rights' notice from the Department of Labor.