Night Auditor

Raines Company; Waynesville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support hotel operations, primarily focusing on front desk management. This role involves leading teams, ensuring high standards of customer service, and utilizing various software applications to enhance guest experiences. The company prides itself on a family-oriented culture and offers numerous benefits, including medical coverage, a generous PTO program, and opportunities for career advancement. If you are passionate about hospitality and ready to contribute to a winning culture, this position is perfect for you.

Benefits

Medical/Dental/Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus Program

Qualifications

• 3+ years in hotel guest services or related management experience.
• High standard of customer service and operational execution.

Responsibilities

• Oversee front desk operations and ensure service standards.
• Lead teams to meet guest tracking and productivity goals.

Skills

Customer Service

Computer Software Applications

Property Management Systems

Guest Tracking

Education

High School Diploma or GED

Tools

Reservation Systems

Job description

Raines Co. - Your Future is Now

Position Summary:Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and procedures are being followed. Leads specific team(s) while assisting with meeting or exceeding property goals.

We offerMedical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Job Functions

• Has a high standard of customer service and implements these standards on property.
• Knowledge and aptitude for use of a variety of computer software applications and property management systems and reservation systems.
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Serves as Manager on Duty in absence of the General Manager

Education

High school diploma or GED

Experience

Three (3) years previous hotel guest services, front desk, housekeeping or related management experience.

Hours required

Scheduled days and time vary based on hotel needs. May be required to work weekends and holidays.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.