Night Auditor (11 PM - 7 AM) - Friday thru Monday (Full Time)

Kana Hotel Group; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Kana Hotel Group is seeking dedicated individuals to join their team in Knoxville, TN. This role involves running daily audits, assisting guests, and maintaining the front desk area. With a focus on customer service, candidates will have opportunities for growth within a supportive environment. Benefits include medical insurance, a 401K plan, and employee discounts.

Benefits

Medical, Vision, Dental insurance

401K plan

Immediate pay with earned wage access

Vacation, Sick, and Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long-term and short-term disability insurance

Life insurance

Qualifications

• Previous hospitality experience preferred.
• Experience with cash handling and credit card procedures.

Responsibilities

• Run daily audit functions according to hotel standards.
• Respond promptly to guest inquiries or complaints.
• Greet guests warmly and friendly.

Skills

Customer service

Attention to detail

Organizational skills

Education

High School diploma or GED

Job description

Join Kana Hotel Group

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to achieve this by fostering a friendly employee environment and delivering top-quality service and value to our guests.

We seek passionate individuals who want to grow with us, from team members to leadership roles. Many of our leaders have been promoted from within. As part of our team, you will contribute your talents to improve our environment and services, with opportunities for career growth and advancement.

Benefits Offered

• Medical, Vision, Dental insurance
• 401K plan
• Immediate pay with earned wage access
• Vacation, Sick, and Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long-term and short-term disability insurance
• Life insurance

Primary Responsibilities

Note: This role requires a work schedule of Friday to Monday, with Tuesday to Thursday off.

1. Run daily audit functions according to hotel standards.
2. Review guaranteed arrivals and verify credit card validity.
3. Explain and provide promotional items during guest check-in.
4. Describe hotel amenities such as breakfast, spa, fitness center, voicemail, etc.
5. Respond promptly to guest inquiries or complaints.
6. Offer alternative solutions if guest demands cannot be met.
7. Assist in other hotel areas as needed.
8. Document guest accidents with an accident report.
9. Complete maintenance logs for reported complaints.
10. Maintain cleanliness and organization of the front desk area.
11. Greet guests warmly and friendly.
12. Perform other duties as assigned.

Education and Experience

• High School diploma or GED required.
• Previous hospitality experience preferred.
• Customer service experience required.
• Experience with cash handling, credit card procedures, and math skills.
• Attention to detail and organizational skills.
• Knowledge of hotel layout, amenities, procedures, and local area.
• Understanding of local geography, businesses, services, major roads, and community events.

Equal Opportunity Statement

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all employment terms and conditions.