Night Auditor

Aimbridge Hospitality; Hot Springs (AR); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hotel management is seeking a Night Auditor to oversee front desk operations during the overnight shift. This role is essential for ensuring guest satisfaction and maintaining the hotel's standards. Responsibilities include registering guests, preparing daily reports, and conducting security checks. The ideal candidate will have a strong customer service orientation, problem-solving skills, and the ability to work independently under pressure. Join a team that values excellence and offers a range of benefits to support your career growth.

Benefits

Daily Pay Options

Medical Coverage

Dental Coverage

Vision Coverage

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Minimum 1 year experience in hotel or related field required.
• High School diploma or equivalent required.

Responsibilities

• Handle front desk operations during overnight shifts.
• Prepare daily reports and balance transactions.
• Conduct security checks and assist guests as needed.

Skills

Customer Service

Problem-Solving

Accounting Principles

Effective Communication

Self-Management

Interpersonal Skills

Windows OS Proficiency

Education

High School Diploma

College Coursework in Related Field

Tools

Microsoft Excel

Word Processing Software

Job description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities

Qualifications:

• At least 1 year of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory responsibility preferred.
• Ability to work independently with minimal supervision.
• Knowledge of Accounting Principles.
• Problem-solving and troubleshooting skills to resolve guest issues and respond to emergencies.
• Proficiency in Windows OS, company-approved spreadsheets, and word processing.
• Effective communication skills to convey information clearly.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Ability to work well under stress and in high-pressure situations.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems.
• Ability to assimilate complex information from various sources and adapt accordingly.
• Understanding of financial data and basic arithmetic functions.
• Self-management skills and the ability to work independently.
• Effective listening and interpersonal skills to understand and clarify concerns.
• Maintain composure and objectivity under pressure.

Responsibilities:

• Approach all guest and associate interactions with friendliness and a service-oriented attitude.
• Maintain regular attendance in accordance with hotel standards and scheduling needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with all hotel standards and regulations to ensure safe and efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run required reports for Food and Beverage audits.
• Complete the Night Audit checklist and balance the day's work.
• Maintain cashiering responsibilities and Front Office computer system operations.
• Perform all Front Office functions during the overnight shift (11:00 p.m. to 7:00 a.m.).
• Ensure security checks and guest requests are handled promptly.
• Follow safety and emergency procedures.
• Maintain proper record keeping as per standards.
• Complete direct bills and attach backup documentation.
• Maintain radio contact with team members.
• Ensure staff are attentive, friendly, helpful, and courteous.
• Prepare and distribute daily reports and transfer accounts as needed.
• Train new Night Auditors as requested.
• Handle miscellaneous duties including reports, resets, and revenue summaries.
• Assist with guest food orders and service as needed, demonstrating professionalism.
• Attend meetings and perform other duties as assigned.

Company Overview

As the global leader in third-party hotel management, our portfolio includes over 1,550 hotels worldwide, from luxury to lifestyle brands. Our passionate associates thrive in a culture of excellence and service. Join us to explore a world of possibilities with Aimbridge Hospitality.

Full-time employees are eligible for benefits including:

• Daily Pay options
• Medical, Dental, and Vision coverage
• Disability insurance
• Life and AD&D insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) retirement plan

About the Company

We are an independent hotel management firm dedicated to delivering superior investment returns through property management, asset management, development, renovation, and consulting services for hotels and resorts.