Night Auditor

LE0103 Drury Hotels Company LLC; Nashville (TN); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Career growth & mentorship

Internal promotions

Health benefits & wellness

Descripción de la vacante

Drury Plaza Hotel Nash ville is seeking a Front Desk Associate. You will handle check-in/check-out, verify guest records, and assist with breakfast setup, staying attentive to guest needs and safety. This role emphasizes warm, efficient service and accurate cash handling.

The position offers flexible schedules and opportunities for growth within the Drury Hotels system, with a strong focus on guest satisfaction and a positive team environment.

Formación

• Front desk duties including check-in/out, maintaining guest records and cash handling.
• Responsive and courteous guest service with a plus-one service attitude.
• Ability to relate to guests in a warm, friendly manner and handle multiple tasks.

Responsabilidades

• Perform all front desk related functions including check-in/out and promoting sales programs.
• Audit previous day’s receipts and balance entries, run reports and verify information.
• May assist with breakfast setup, food prep, service and/or cleaning.
• Work alone on property during a shift and ensure guest safety during overnight hours.

Conocimientos

Customer service

Cash handling

Multi-tasking

Front desk operations

Educación

High school diploma

Herramientas

Office machines

Descripción del empleo

Property Location: Drury Plaza Hotel - 300 Korean Veterans Blvd. , Nashville, Tennessee 37201

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

BASIC FUNCTION & JOB DUTIES

• Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc.
• Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May also assist with set up of breakfast.
• May include food preparation, set up, service and/or cleaning.
• Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone.
• Responsible for guest safety and security during overnight hours.
• Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
• Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude.
• Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY

• Requires ability to take written and verbal direction and speak English clearly and read English.
• Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment.
• Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
• Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services.
• Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities.
• Maintains the front desk lobby area in a clean and organized manner.
• Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel.
• Must be willing to and have the ability to work alone as scheduled.
• At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together- across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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