Night Auditor

Drury Hotels Company, LLC; Knoxville (TN); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Development plans

Company 401(k) match

Award-winning employer

Zusammenfassung

Drury Inn & Suites Knoxville is hiring a Front Desk Agent to handle guest check-in/out, balance cash, and promote hotel programs. You may assist with breakfast setup and possibly light food service. The role often requires working alone during night shifts, ensuring guest safety and delivering +1 Service Attitude.

We value hospitality, reliability, and the ability to communicate clearly in English. Benefits include growth opportunities and staff recognition within a supportive team environment.

Qualifikationen

• Must be able to take written and verbal directions and speak English clearly.
• Must relate to the public in a warm, friendly manner and provide hospitable service.
• Attention to detail and ability to multitask in a hospitality setting.

Aufgaben

• Check guests in/out and promote sales programs.
• Maintain guest records and balance entries; audit previous day’s receipts.
• Assist with breakfast setup and possibly food prep, service or cleaning.
• Work alone for extended portions of the shift and ensure guest safety.

Kenntnisse

Customer service

Cash handling

English proficiency

Tools

Office machines

Jobbeschreibung

Property Location: Drury Inn & Suites - 209 Advantage Place , Knoxville, Tennessee 37922 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Starting at $17

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently. Requires thorough knowledge of Drury Hotels' policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel's safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE

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