Night Auditor

DoubleTree Minneapolis Park Place; Minneapolis (MN); On-site; USD 25,000 - 28,000; Part time

Job summary

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park is seeking a part-time Night Auditor to balance nightly revenue, assist guests and process overnight operations. You will handle check-ins, verify payments, and maintain accurate records in a fast-paced hotel environment.

The role emphasizes strong customer service, attention to detail, and adherence to company policies while supporting a collaborative hospitality team. Experience is preferred but not required.

Qualifications

• You must be 18 years of age or older.
• Previous Hospitality experience is preferred.
• Knowledge of Microsoft Office, Internet, 10-key.
• High School education is required.
• Ability to complete Front Desk Agent duties and process night audit in compliance with company policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Positive service orientation — actively looking for ways to help people.
• Ability to demonstrate active listening — listen and respond appropriately.
• Knowledge of customer service principles and processes and how to meet quality standards.
• Knowledge of administrative and clerical procedures and systems.
• Knowledge of English language spelling and grammar.
• Must be able to complete all duties with or without reasonable accommodations.

Responsibilities

• Record guest comments or complaints, referring customers to managers as necessary.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep financial records.
• Debit, credit, and total accounts on computer spreadsheets and databases.
• Reconcile or note and report discrepancies found in records.
• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Other duties as assigned.

Skills

Customer service

Active listening

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

10-key

Internet

Job description

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on‑site dining, and amenities like an indoor pool, fitness center and 24‑hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

Position Overview

The Night Auditor position is responsible for assisting with guest and associate requests and concerns in a friendly and positive manner. The incumbent will balance all revenue and settlement accounts nightly, maintain files and reset the system for the next day operations.

Essential Functions

• Record guest comments or complaints, referring customers to managers as necessary.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Classify, record, and summarize numerical and financial data to compile and keep financial records.
• Debit, credit, and total accounts on computer spreadsheets and databases.
• Reconcile or note and report discrepancies found in records.
• Greet, register, and assign rooms to guests of the hotel.
• Verify customers' credit and establish how the customer will pay for the accommodation.
• Contact housekeeping or maintenance staff when guests report problems.
• Make and confirm reservations.
• Keep records of room availability and guests' accounts.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Other duties as assigned.

Job Qualifications

• You must be 18 years of age or older.
• Previous Hospitality experience is preferred..
• Knowledge of Microsoft Office, Internet, 10-key.
• High School education is required.
• Ability to complete Front Desk Agent duties and process night audit in compliance with company policies and procedures.
• Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.
• Positive service orientation — actively looking for ways to help people.
• Ability to demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Must be able to complete all duties with or without reasonable accommodations.

Physical Demands and Work Environment

• May stand for long periods of time at desk.
• May use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances.

Position: Night Auditor Location: Minneapolis, MN

Job Id: 220 # of Openings: 1 Night Auditor Part‑Time; Fri & Sat Overnights Hourly, non‑exempt

Pay Range: $18 - $20 per hour

Maadaadizi participates in E-Verify. We will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee’s Form I‑9 to confirm work authorization. Maadaadizi supports the right to work for all individuals and does not discriminate based on citizenship or immigration status.